TEFLstop CUSTOMER CHARTER

1. STATEMENT OF SERVICE

• We provide an introductory Certificate in TEFL
• Our course is available to those aged 18 upwards (no upper age limit)
• We are an honest and professional organisation

2. INFORMATION

• Programme title – TEFLstop Introductory Certificate in TEFL
• Aims and Objectives – to provide an introductory course and an opportunity to experience other cultures
• Target Population – those aged 18 and upwards who would like to train for a new opportunity
• Pre-requisite Knowledge or Qualifications  - a good education or experience of life; no prior knowledge of  TEFL or formal grammar necessary
• Course Structure – the course consists of 10 units each containing lesson notes and tasks
• Content – study skills; basic principles; grammar; resources; reading; listening; speaking; writing; classroom management; lesson planning.
• Study Time – the course is approximately 50 hours in length
• Support Requirements – computer (or pen and paper for paper format)
• Media Used – CD-ROM (also available on paper)
• Provider Details – TEFLstop – part of the INTESOL Group
• Price - £195 (CD ROM format)
• Qualification Which May Be Achieved – TEFLstop introductory ‘Certificate in TEFL’

3.  MAINTAINING CUSTOMER SATISFACTION

• We are always happy to answer any questions and to discuss customer views and requirements
• Our Director of Studies aims to maintain customer satisfaction by encouraging trainees to keep in touch and by personally dealing with any difficulties encountered
• We view the satisfaction of our trainees as of paramount importance and implement improvements and suggestions made by our trainees when appropriate